We in Enniskillen Nursery School seek to be a ‘listening school’ and we do our best to enable parents/guardians to feel confident to raise issues and concerns with appropriate staff.
Comments/Complaints will be considered following a clear set of procedures. These procedures will be made clear to any parent/guardian or member of the public making a complaint.
A school will try to resolve a parent’s/guardian’s concern as informally and quickly as possible and always make clear what action, if any, is being taken.
The Board of Governors will consider complaints through the Complaints Committee where it has been impossible to resolve them at school management level.
Individual complaints will not be discussed by the full Board of Governors.
If a complaint is brought to the attention of an individual member of the Board of Governors, s/he should make sure that the complaint is dealt with under the correct complaints procedure adopted by the school.