Comment & Complaints Policy

We in Enniskillen Nursery School seek to be a ‘listening school’ and we do our best to enable parents/guardians to feel confident to raise issues and concerns with appropriate staff.

  • Comments/Complaints will be considered following a clear set of procedures. These procedures will be made clear to any parent/guardian or member of the public making a complaint.
  • A school will try to resolve a parent’s/guardian’s concern as informally and quickly as possible and always make clear what action, if any, is being taken.
  • The Board of Governors will consider complaints through the Complaints Committee where it has been impossible to resolve them at school management level.
  • Individual complaints will not be discussed by the full Board of Governors.
  • If a complaint is brought to the attention of an individual member of the Board of Governors, s/he should make sure that the complaint is dealt with under the correct complaints procedure adopted by the school.